Refund policy

Return & Refund Policy

At Mr Problem, we aim to provide reliable and professional home and office services.

For service bookings:

• Cancellations or rescheduling should be made as early as possible before the confirmed appointment.
• Deposits paid may be non-refundable if materials have already been purchased, manpower has been arranged, or work has commenced.
• Once a service has been completed, payments are generally non-refundable.
• If there is an issue with our workmanship, please contact us as soon as possible. We will assess the issue and arrange rectification where applicable.
• Warranty coverage, if applicable, will follow the warranty period and conditions stated in the quotation, invoice, or service report.
• Parts, equipment, appliances, or materials supplied are subject to the respective manufacturer's or supplier's warranty terms.

Refund requests will be reviewed on a case-by-case basis.

For assistance, please contact Mr Problem through the contact details listed on our website.